Case Studies

Cambridge English – A Softwerx Case Study

World-Class English language assessment body utilises the Cloud to host their global CRM System.


Company: Cambridge English
Vertical: Education
Core Activity: Experts in English Language Assessment
Employees: 400

The Challenge

Cambridge English recognised a need to upgrade their existing bespoke Microsoft Dynamics version 4.0 System to 2011.

The project was driven by a need to improve both functionality and resiliency. The upgrade was also expected to increase user adoption through an improved interface and platform.

The upgrade needed to occur in parallel with the continued operation of the live production environment, in effect guaranteeing minimal business disruption.

The upgrade included a review and the bespoke redevelopment of a number of key reports for the business.

The Solution

Softwerx engaged with established and experienced CRM experts (SmartImpact) to help design and build the new System. Softwerx partnered with RISE to provide Cambridge English with a best-in-class Data Centre for hosting the System.

Softwerx designed and configured a number of different Virtual Private Server environments (Development, Test and Production) to ensure that the new System could be developed (and thoroughly tested), in parallel to the uninterrupted use of the current live system.

Softwerx also produced a wrap-around Support Service for any ongoing User issues.

The Outcome

The Project was a good example of a truly collaborative working approach in practice. As the managing partner-Softwerx brought together a renown Microsoft product (Dynamics CRM), an experienced Software Development House (Smart Impact) and a world-leading Data Centre expert (RISE)-and with a small and expert Cambridge English Team?delivered a new System which now provides , not only improved functionality, but also and equally importantly?increased resiliency and support.

he upgrade project needed to be delivered efficiently and effectively, without any detrimental effect to the business. The integral hosting service had to provide a certain and robust platform for the future.

Softwerx worked hard to understand our initial needs and translated these well to their partners to ensure that the final solution matched our needs and requirements.
Senior Business Change Manager