Case Studies

Granta Dental – A Softerx Case Study

Categories IT Support
Granta Dental Logo

Established family-orientated Cambridge Dental Practice continues with Softwerx for IT Service and Support needs.

Synopsis

Company: Granta Dental
Website: www.granta-dental.co.uk
Vertical: Healthcare
Core Activity: Dental Practice
Employees: 10+

The Challenge

Granta Dental?s cDr Helen Harrison BDS MFGDP, Principal Dentist and Practice Owner, Granta Dentals is obviously not Information Technology, however the IT Systems that underpin the operation of the Dental Practice are absolutely critical.

Most small businesses would quickly grind to a halt without their IT Systems, Granta Dental are no different.

Granta Dental has a reputation for excellence and professionalism - they need the same consistent approach from their local IT Supplier.

The Solution

Softwerx provide Granta Dental with a full IT Support service which includes remote proactive network monitoring and management, reactive speedy resolution of problems, including on-site Engineering where required and forward-thinking strategic IT advice.

Through dedicated Account Management, Softwerx has taken the time to understand what is important to Granta Dental?s Practice and build effective and reliable IT Systems around the business.

The Outcome

Granta Dental has a relationship with a local IT provider that they can trust with their IT Systems. Proactive IT Support, a single-point of Contact, responsive on-site Engineering and dedicated Account Management all add together to provide a comprehensive and valuable level of service.

Granta Dental is synonymous in the Cambridge area with expert dental advice and a family-orientated approach to dental care, advice and treatment. Established in 1990 by Dr Helen Harrison BDS MFGDP, the Principal Dentist Practice Owner, Granta Dental today offers an holistic approach to dental treatment and is also involved in advancing dental care through innovative techniques such as ozone treatment and computerised bite-diagnosis.

We continue to renew our IT Support Services Agreement with Softwerx. We have worked with them for many years and know that we can trust them to always act quickly and professionally.
H.H.
Principal Dentist and Practice Owner