Not all of its services are up and running on the website, and High Street banks including Sainsbury's, Royal Bank of Scotland, Lloyds and Barclays are still unable to offer online currency services.
Almost a month after the crippling ransomware attack forced the currency service provider to take its systems offline, Travelex have said that their UK website has been partially restored, but they are still working to bring back its services. Customers are able to buy in branches, but cannot order money online or over the phone.
Cashiers resorted to using pen and paper to keep money moving at bureau de changes in airports and on high streets, but online orders were suspended. Meanwhile, banks reported that their supply of notes from Travelex had dried up and were forced to apologise to customers.
A spokeswoman for Sainsbury’s Bank said: “We’re continuing to work closely with Travelex in order to resume our online money ordering service soon.” Travelex, who declined to comment, has said there is no evidence customer data was been compromised by the cyber attack, and has not said whether they paid any of the £4.6m ransom to the attackers.Back to News