Privacy Policy

Softwerx Ltd is a subsidiary of the Clearspring Group.

Softwerx Ltd is registered in England and Wales, Company number: 03842427, Registered address:26 Brook Road, Rayleigh, Essex, SS6 7XJ, Trading address: Copley Hill, Babraham, Cambridge, CB22 3GN.

This privacy and cookie policy lays out how Softwerx Ltd uses and protects any information you give Softwerx Ltd when you use this website.

Softwerx Ltd is committed to abiding by this privacy policy throughout the operation of its business ensuring that your privacy is protected.

For the purpose of the Data Protection Act 1988, the data controller is Softwerx Ltd.

This policy covers:

  • What data we collect and how we collect it.
  • What we do with the information we gather.
  • Security of data storage.
  • Links to other websites.
  • Our cookie policy.
  • Options available to you for controlling your personal information.

What We Collect

We may collect the following information when you fill in a web form:

  • Name, company and job title.
  • Email address.
  • Phone number.
  • Information relevant to customer surveys, security asessments and/or offers.

We may collect the following information through cookies or browser settings:

  • Demographic information such as postcode, preferences and interests.
  • Website visit information such as pages visited, duration of visit and other viewing information.

If you are a business, we may also track:

  • Your IP address.
  • Using your IP address, we may collect your business contact details.

What We Do with the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to Other Websites

Our website www.softwerx.com (including this privacy policy) may contain links to other websites of interest.

However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies

A cookie is a small amount of data, which often includes a unique identifier that is sent to your device’s web browser from a website and is stored on your device’s hard drive.

How We Use Cookies

We may use cookies for a number of purposes:

  • For use in Google Analytics and other services to track website traffic data, which is reported anonymously for analytical purposes. This allows us to understand how our website is used and to improve its efficiency.
  • To tailor our website to your specific needs and enable specific functionalities.
  • For advertising, ad targeting and remarketing purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Types of Cookie

The ICO defines cookies under 3 groups:

  • Strictly Necessary cookies
    These are essential to enable you to move around our website and to allow the features of our website to work correctly. Without these, services you request – such as opening our live chat function – cannot be provided.
  • Performance cookies
    These enable us to collect information about how you use our website or read our publications – for instance, which pages are viewed by visitors most frequently. All information collected in this way is used to improve how our websites work or the effectiveness of the materials that we publish.
  • Functionality cookies
    These cookies record information about choices you have made and allow us to remember your preferences. If you are known to us and we hold your details, we may use this information to help us build up your profile based on your web journey, and choices. For example, if you access our website from a link in an email we sent to you, these cookies will allow us to track your web journey.

Cookies ‘expire’ – delete themselves from your browser – after a certain amount of time, the options are:

  • Session – these cookies last as long as the user is on your website.
  • X number of days – after a certain number of days the cookie will expire.
  • Indefinite – these cookies will last until the user clears their cookies.

What Cookies We Use

We use third-party cookies from Lead Liaison, Google Adwords and Google Analytics to collect data about user behaviour. Our remarketing strategies may place banner ads on subsequent websites you visit. Clicking on these ads will direct you back to our website group.

Our online advertising campaigns are hosted by third-party vendors, including Google, LinkedIn and Lead Liaison, who use cookies to base advertisements on information about you and your browsing behaviour, including your previous visits to our website(s).

Cookie Purpose Provider/Domain Expiry ICO Definition
text_cookie Checks if the user’s computer accepts cookies Google 1/2 Hour Functionality
NID Remarketing & advertising Google 1 Year Functionality
lidc Remarketing & adverising LinkedIn 1 Day Functionality
lang Records language preferences LinkedIn 1/2 Hour Functionality
_livechat Allows the live chat to function livechatinc.com 3 Years Strictly Necessary
_lc2_cid Allows the live chat to function livechatinc.com 3 Years Strictly Necessary
_lc2_cst Allows the live chat to function livechatinc.com 3 Years Strictly Necessary
_lc_cid Allows the live chat to function livechatinc.com 3 Years Strictly Necessary
_Lc_cst Allows the live chat to function livechatinc.com 3 Years Strictly Necessary
_oauth_redirect_detector Allows the live chat to function livechatinc.com 1/2 Hour Strictly Necessary
CASID Allows the live chat to function livechatinc.com Session Strictly Necessary
ll_IP Tracks user journeys and activity to build timelines of activity Lead Liaison 1 Year Functionality
lluniqck Tracks user journeys and activity to build timelines of activity Lead Liaison 1 Year Functionality
_ga Used to distinguish unique users to calculate visitor, session and campaign data for analytics reports. Google Analytics 2 Years Performance
_gat_gtag Used to throttle the request rate – limiting the collection of data on high traffic sites. Google Analytics 1 Day Performance
_gid Stores and updates a unique value for each page visited. Google Analytics 2 Days Performance
_hjIncludedInSample General visitor activity tracking for heatmaps Hotjar Session Performance
_hjid General visitor activity tracking for heatmaps Hotjar 2 Years Performance
_cfuid Reverse IP lookup for Company identification voogy.app 2 Years Functionality
laravel_session Reverse IP lookup for Company identification voogy.app 2 Hours Functionality
tracking_id Reverse IP lookup for Company identification voogy.app 14 Years Functionality

Opting Out of Cookies

You can choose to opt out of Google cookie tracking. You can also opt-out of Google’s and other third-party vendors’ use of cookies by visiting the Network Advertising Initiative.

We may also use Google’s DoubleClick’s remarketing pixels. You can opt-out of these on Google.

If you wish to turn off cookies it is usually possible to stop your browser from accepting them:

GDPR

Telemarketing

We use data to carry out direct B2B marketing, sales and research. The lawful basis we use for this processing is “Legitimate Interest” in accordance with recital 47 of the GDPR.

The ICO recommend that companies using this basis conduct a “Legitimate Interests Assessment” (LIA) and we have done this. Softwerx Ltd complies in full with the TPS and CTPS to prevent unwanted sales and marketing calls and maintains its own company ‘Do not Call list’ in line with Ofcom regulations.

Email Marketing

We use data to carry out direct B2B marketing, sales and research. The lawful basis we use for this processing is “Legitimate Interest” in accordance with recital 47 of the GDPR.

The ICO recommend that companies using this basis conduct a “Legitimate Interests Assessment” (LIA) and we have done this. Softwerx Ltd complies in full with the Opt Out and Data Update recommendations to prevent unwanted sales and marketing emails and maintains its own company “Opt Out list”.

What Information Do We Hold On You?

If at any time you wish to find out exactly what information we hold about you and/or your business please feel free to contact us on info@softwerx.com and request a summary of all information we hold about you and your activity on our website.

Please note – we are able to provide all data we have regarding your company or personal details and your tracked activity on our website. We are not able to provide you with information as to which demographic groups Google Analytics may have anonymously placed you into for web traffic analysis.

Controlling Your Personal Information

As a business, by providing your personal information to our website, or by making your company information available via your IP address, you consent to being contacted for direct marketing purposes.

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you have completed a form on our website, you can indicate to us that you do not want the information to be used by us for direct marketing purposes by emailing info@softwerx.com.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@softwerx.com.
  • Any direct marketing emails sent to you will include an unsubscribe link by which you may remove your email address from our mailing list.
  • If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held about you please write to Softwerx Ltd, Copley Hill, Babraham, Cambridge, CB22 3GN.